Hi, we were a group of 5 people on table 7. On the 20th April ,When we arrived we had to have table cleaned And another table added. The lady there apologised for the inconvenience and offered our first round of drinks free!! The service was very slow, but the food was good as always. we visit quite often and usually have a good time. when we got home and checked the bill we noticed you had charged us for the drinks, not impressed with this. But as I said the food was excellent as usual
Dear Bill ? I am very sorry to learn about your recent experience here. Could you please telephone the hotel on 01208 72772 and ask to speak to me (Le) and I will be happy to discuss the problems that you experienced and of course issue a refund for your drinks. Once again sincere apologies ? Le.
